Refund policy
🔁 Return & Exchange Policy
At Viraha Jewels, we currently do not offer returns or general exchanges.
However, an exchange will be provided only in the following cases:
- You have received a damaged product
- You have received a tampered package
- You have received a wrong item
📹 Important – Unboxing Video Is Mandatory
No complaint will be considered without a proper unboxing video. The video must be recorded from start to finish, clearly showing:
A - The sealed package
B - Opening process
C - The product inside
Videos that appear edited, repacked, incomplete, or tampered will not be accepted. No defect or damage claims will be considered without this video proof.
📌 Every package includes a sticker reminding you to record an unboxing video.
⏳ How to Raise an Exchange Request
You must share the following details within 24 hours of receiving your parcel on our customer care number:
Please include:
👉 Order ID
👉 Name
👉 Registered Email ID
👉 Instagram ID
👉 Complete unboxing video
🕒 Review & Approval Process
🤍 Our maximum response time is 48 working hours due to high message volume.
🤍 Our customer care team will carefully examine your case and verify the video proof.
🤍 If everything is verified and valid, your exchange request will be approved.
📌 The product must be:
- In original condition | Unused | With intact tags and packaging
- Exchange Procedure (If Approved)
Once your exchange is approved:
1 - We will send you a digital shipping label (PDF).
2 - You must securely pack the product exactly as it was received (bubble wrapped and protected).
3 - Print the shipping label and paste it on the package.
4 - Our delivery partner will arrange pickup within 24 hours of sharing the label.
⚠️ We will dispatch the replacement product only after receiving and reviewing the returned parcel.
💳 Refund Policy
We do not offer monetary refunds.
In exceptional cases (if applicable), refunds will be issued only in the form of a credit coupon code.
👉 The coupon will be valid for 6 months from the date of issuance. It can be used anytime within the validity period for future purchases.
