Frequently Asked Questions
📦 Shipping & Delivery
Do you ship internationally?
Yes, we deliver worldwide! 🌍
To place an international order, simply send us a WhatsApp screenshot of your cart at +91 97116 76751, and our team will guide you through the next steps.
Will I have to pay import or customs duties?
Yes — all international duties, taxes, and customs fees are the customer's responsibility. These are not included in the product price or shipping cost. Please ensure these charges are paid at your country's customs office to avoid your order being delayed, held, or returned.
How long does delivery take?
🚚 India: Typically 2–7 working days once dispatched.
✈️ International: Delivery time varies depending on the destination and courier partner.
Orders are usually shipped within 24–48 business hours after confirmation. If a product is delayed or out of stock, we'll notify you within 1–2 business days.
How can I track my order?
Once your order is dispatched, you'll receive both an SMS and email containing your tracking details and courier partner information.
When will my delivery arrive?
Our delivery partner will contact you on the day of delivery. Please keep your phone handy, as an OTP will be required to verify delivery.
🚚 Shipping Charges
What are the shipping fees?
🇮🇳 Within India
- FREE delivery on orders of ₹1499 or above.
- Flat ₹50 shipping charge on orders below ₹1499.
🌐 International
- Shipping charges vary based on destination and package weight.
💳 COD Orders (India): A handling fee may apply.
❌ Cancellations & Changes
Can I cancel my order?
Once an order has been placed, it cannot be canceled. This helps us maintain fast and efficient order processing.
🛍️ Returns, Exchanges & Refunds
What if I want to return my order?
We do not offer returns or exchanges for change of mind.
However, if your item arrives damaged, tampered with, or incorrect, we'll gladly facilitate an exchange provided our conditions are met.
What do I do if an item is damaged?
❤️ Record an unboxing video (mandatory for all claims).
❤️ Contact us within 24 hours of delivery.
❤️ The item must be unused and returned in its original packaging with tags.
Shipping costs for exchanges are the customer's responsibility unless otherwise agreed.
Can I get a refund?
Refunds are generally not issued as cash. Any approved refund will be provided as a store credit coupon, which can be used on your next purchase.
👀 Product Authenticity
Will I receive exactly what's shown on the website?
Yes! All products are photographed under natural lighting by our in-house team to accurately represent their colors and details. Minor color variations may occur due to individual screen settings.
📱 Communication
I didn't get a reply on Instagram or WhatsApp?
Our customer support team is available from 9:00 AM to 7:30 PM IST. We aim to respond within 3 working hours. Thank you for your patience!
🛒 Cash On Delivery (COD)
Do you offer COD?
Yes, Cash on Delivery (COD) is available across India only.
We request customers to provide accurate delivery details and ensure someone is available to receive the order to avoid additional charges.
🤝 Wholesale & Reseller Orders
Can I order wholesale to resell under my brand?
Yes! We offer wholesale pricing plus an additional 10% discount under the following conditions:
❤️ Minimum quantity: 2 pieces per design.
❤️ Minimum order value: ₹5000.
❤️ Our product images and videos cannot be used under your brand. You'll need your own product visuals.
To receive your exclusive wholesale discount code, simply contact us on WhatsApp or Instagram once your cart is ready.
